ZROADZ Warranty Procedure
T-REX grilles are covered by a limited lifetime structural warranty and a three-year warranty on the finish. If you experience a problem with your T-REX grille email details to customerservice@trexbillet.com Please note all returns are taken care of via email.
T-REX Warranty Return Procedure
In the unlikely event that your product must be returned for warranty consideration, please follow the instructions below.
Ensure the following information is available when contacting our customer service department.
- Copy of original purchase receipt.
- Description of the problem or issue.
- Images of the product defect. The more clearly the images identify the issue, the faster your claim can be processed.
- Shipping address the replacement item is to be sent to. (If the address of your choice is on the purchase receipt or your email signature please state so in the email.)
Please choose one of the following options for warranty processing and indicate your choice on your initial return request.
- I would like to send my defective part back before a replacement is sent: Once you provide all of the information being requested, we will provide you with a return label within the same email chain. When the defective part arrives, and it passes inspection we will enter your replacement order and it will be shipped from our warehouse the same day if not the following business day if it is in stock.
- I would like a replacement sent before sending my defective part back. Email Invoice Method: Accounting will send you an invoice via your email for the part at 50% off our website listed price. Once paid the replacement order will be entered and it will be shipped from our warehouse the same day if not the following business day if it is in stock. Once the defective part arrives at our warehouse and it passes inspection the refund will be issued. (Please note: We will provide a return label for the defective item).
PLEASE ALLOW 24-48 HOURS FOR A RESPONSE.
Email our customer service department at customerservice@trexbillet.com with the above information. If you decide to fax any information over, please write "Attention to Customer Service" followed by your email on top of the faxed page. Fax number is 951-270-5391.
Once this information is received and the issue evaluated, we will be contacting you via email. Please note, open warranty claims must be completed within 30 days of RMA issuance. After the allotted 30 days, the case will be closed and provided information will be erased/shredded.
T-REX/ZROADZ will cover the cost of outbound shipping on ground service only. Upgraded shipping (next day, 2nd day, etc.) costs will not be paid for. Ensuring proper internal packing is the customer's responsibility. Damage resulting from improper/inadequate internal packing is not covered under warranty. Damage claims for products shipped to TREX/ZROADZ must be initiated and managed by the shipper.
T-REX/ZROADZ will hold damaged products for a period of 30 days after receipt or until the claim is completed whichever occurs first, after which the product will be returned to the customer at their expense or scrapped. Product that has been determined to have been modified or abused is not eligible for warranty relief. You will be contacted to determine disposition of the product in question. TREX/ZROADZ does not cover any costs for any labor, rental car or other costs incurred by the failure of the product.
