1 & 2 year Limited Warranty Information
ORACLE Lighting will replace or repair any defective part free of charge once defect is confirmed.
If you have an issue with any product, we will diagnose the issue with you, and you may be required to answer questions or assist in the diagnosis.
ORACLE Lighting reserves the right to have the product manufacturer inspect, test, and diagnose the defective part to see if the defect was due to factory error or customer negligence.
Returned parts may be exchanged or repaired at the discretion of the manufacturer.
As with any product that deals with electronics, we recommend that the parts are installed by a trained professional. Trained professionals are defined as any certified ASE mechanic or trained automotive technician certified in car stereo or alarm installation.
ORACLE Lighting will not be responsible for any damages to a customer's vehicle caused by a third party installer. ORACLE Lighting does not cover labor fees associated with the removal or re-installation of products.
Pre-Assembled Lights sold by Oracle: Oracle Lighting builds and tests all lights before they leave our facility. A photo of the completed lights can be emailed to the client before shipping if they request so.
ORACLE Lighting does not ship replacement headlights, we repair the original set of lights on which the work was completed.
Lights supplied to Oracle for custom work: Oracle Lighting reserves the right to deny warranty against moisture if the factory seal is in poor condition, in this case, the customer will be notified prior to performing the customization.
ORACLE Lighting does not offer warranty on purchases made from unauthorized vendors.
When a kit or product is discontinued and still within the warranty coverage period, a substitute product will be offered by our customer service team to replace the part. If the replacement part does not fully match the rest of the functioning parts of the kit already installed, we can offer a quote and special discount to purchase the additional components as needed.
We are constantly making improvements to our product line, please note warranty only covers repairs or replacement parts for the original part purchased.
ORACLE Lighting reserves the right to make changes to its warranty policy at any time.
